Shipping policy
SHIPPING POLICY
Last updated: April 4, 2026
This Shipping Policy explains how delivery works for products purchased from Solenari Care, operated by MV EDUCATION LTD.
1. DIGITAL DELIVERY ONLY
All products sold on our website are digital products. We do not ship physical goods.
Because our products are delivered electronically, there are no postal shipments, courier deliveries, customs procedures, or physical tracking numbers unless expressly stated otherwise on a specific product page.
2. HOW DELIVERY WORKS
After your payment is successfully completed, your digital product is typically delivered electronically. Delivery may take place by one or more of the following methods:
- a download link on the order confirmation page;
- a download or access link sent by email;
- access through your customer account, where available;
- another digital delivery method clearly shown at checkout.
3. DELIVERY TIMEFRAME
Digital delivery is typically made available immediately or within a short period after successful payment.
However, delivery may be delayed in some cases, including where:
- payment verification is pending;
- there is a technical issue with the website or payment processor;
- the email address entered at checkout is incorrect;
- email delivery is filtered by spam or security settings;
- additional fraud prevention or security checks are required.
4. CUSTOMER RESPONSIBILITIES
To help ensure successful delivery, you are responsible for:
- providing a valid and correctly spelled email address at checkout;
- checking your spam, junk, promotions, or filtered email folders;
- ensuring your device and software can open or access the product format;
- maintaining a stable internet connection for download or access;
- contacting us promptly if you experience any delivery problem.
5. DELIVERY ISSUES
If you do not receive your digital product within a reasonable time after purchase, please contact us at:
contact@solenari-care.click
Please include your name, order number, date of purchase, and the email address used at checkout so that we can investigate and assist you.
6. SHIPPING FEES
As our products are delivered digitally, no physical shipping fees apply unless explicitly stated otherwise on the product page or at checkout.
Any taxes, payment fees, or other charges that apply to your order will be shown during checkout where required.
7. GEOGRAPHIC AVAILABILITY
Our digital products may be available to customers in multiple regions, subject to applicable law, payment processing availability, technical compatibility, and any restrictions stated on the website.
We reserve the right to limit or refuse sales in jurisdictions where supply would be unlawful, restricted, or impracticable.
8. NO PHYSICAL RETURNS
Because we do not ship physical products, there is nothing to return by post or courier. Any refund rights or refund requests are governed by our Return & Refund Policy.
9. POLICY CHANGES
We may update this Shipping Policy from time to time to reflect operational, technical, legal, or business changes. The version published on our website at the time of your order will generally apply to that order unless a different version is required by law.
10. CONTACT
If you have questions about delivery, please contact:
Solenari Care
Operated by MV EDUCATION LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: contact@solenari-care.click
Phone: +44 370 524 4622