Refund policy

RETURN & REFUND POLICY Last updated: April 4, 2026 This Return & Refund Policy applies to purchases made from Solenari Care, operated by MV EDUCATION LTD, through the website solenari-care.click. Because our products are digital products, downloadable content, and other non-physical items delivered electronically, this policy differs from the return policies typically used for physical goods. 1. WHO WE ARE Solenari Care is operated by: MV EDUCATION LTD 71-75 Shelton Street, Covent Garden London, WC2H 9JQ United Kingdom Contact email: contact@solenari-care.click Phone: +44 370 524 4622 2. DIGITAL PRODUCTS ONLY All products sold through our store are delivered digitally. No physical items are shipped, and no physical return is required or possible. Once your payment is successfully processed, your digital product is typically made available electronically, such as by download link, order confirmation page, email delivery, customer account access, or another digital method shown at checkout. 3. OUR 7-DAY REFUND REQUEST WINDOW We offer customers up to 7 calendar days from the date of purchase to request a refund. To be considered under this commercial refund policy, your request must be submitted by email to contact@solenari-care.click within 7 calendar days of your order confirmation. 4. WHEN A REFUND MAY BE GRANTED Refund requests may be approved, in whole or in part, at our discretion and in good faith, including where: - you were charged more than once for the same order; - you did not receive access to the digital product and we are unable to resolve the issue within a reasonable time; - the file is corrupted, inaccessible, or materially defective; - the product is materially different from its description on our website; - there was a clear technical error affecting your purchase; - a refund is otherwise required under applicable consumer law. Because digital products cannot be physically returned and may be instantly accessed, downloaded, copied, or consumed, we may ask for information reasonably necessary to review your request, such as your order number, the email used at checkout, the name of the product purchased, screenshots of any technical issue, and a brief explanation of the problem. 5. WHEN A REFUND MAY BE REFUSED A refund request may be refused where, for example: - the request is made more than 7 calendar days after purchase; - the issue described cannot be verified and no reasonable supporting information is provided; - the product was delivered as described and remains accessible and functional; - the request relates only to personal preference, change of mind, or dissatisfaction after substantial use or consumption of the digital content, except where required by law; - we reasonably believe the policy is being abused, including repeated refund requests for the same or similar products. 6. IMPORTANT NOTICE ABOUT IMMEDIATE DIGITAL DELIVERY By placing an order for a digital product that is supplied immediately, you agree that delivery may begin as soon as payment is completed. Where required by law and where the checkout process requests it, by completing your purchase you expressly: - request immediate performance of the contract; and - acknowledge that once digital delivery or access begins, you may lose any statutory cancellation right that would otherwise apply to digital content supplied immediately. You should ensure that your device, software, internet connection, and email access are suitable for receiving and using the product before purchasing. 7. YOUR STATUTORY RIGHTS Nothing in this policy limits or excludes any rights you may have under applicable consumer law. If digital content supplied by us is not of satisfactory quality, not fit for purpose, or not as described, you may have legal rights to repair, replacement, price reduction, or refund, depending on the circumstances and applicable law. This policy is intended to provide additional commercial clarity and does not replace your mandatory statutory rights. 8. HOW TO REQUEST A REFUND To request a refund, please email: contact@solenari-care.click Please include: - your full name; - your order number; - the email address used for the purchase; - the name of the digital product purchased; - the date of purchase; and - a short explanation of your request. If your request relates to a technical issue, please also include any relevant screenshots, error messages, or other evidence that may help us verify and resolve the problem. 9. REFUND REVIEW AND PROCESSING We review refund requests on a case-by-case basis. If your refund is approved, we will generally issue the refund to the original payment method used for the purchase. Approved refunds are typically processed within 14 days of approval, although banking and payment provider timelines may vary. If a partial refund is more appropriate than a full refund, we may offer a partial refund where permitted by law and reasonable in the circumstances. 10. CHARGEBACKS We encourage customers to contact us before initiating a chargeback with their bank or card issuer so that we can attempt to resolve the issue directly. If a chargeback is initiated without first contacting us, we reserve the right to provide the payment provider with relevant order, access, and communication records to dispute any claim that we reasonably believe is inaccurate or fraudulent. 11. CHANGES TO THIS POLICY We may update this Return & Refund Policy from time to time to reflect changes in our products, practices, or legal obligations. The version published on our website at the time of your purchase will generally apply to that purchase unless a later version is required by law. 12. CONTACT If you have any questions about this Return & Refund Policy, please contact: Solenari Care Operated by MV EDUCATION LTD 71-75 Shelton Street, Covent Garden London, WC2H 9JQ United Kingdom Email: contact@solenari-care.click Phone: +44 370 524 4622