Privacy policy
PRIVACY POLICY
Last updated: April 4, 2026
This Privacy Policy explains how Solenari Care, operated by MV EDUCATION LTD, collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from solenari-care.click.
1. WHO WE ARE
Solenari Care is operated by:
MV EDUCATION LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: contact@solenari-care.click
Phone: +44 370 524 4622
For the purposes of applicable data protection law, we are the controller of your personal data unless otherwise stated.
2. WHAT INFORMATION WE COLLECT
We may collect and process the following categories of personal information:
A. Information you provide directly
- your name;
- billing address;
- email address;
- phone number;
- account details, if you create an account;
- order information;
- communications you send to us;
- information you provide when requesting support, a refund, or other assistance.
B. Payment and transaction information
When you make a purchase, payment details are processed by our payment service providers. We do not typically store full payment card numbers on our own systems. We may receive limited transaction details such as payment status, payment method type, and billing confirmation.
C. Technical and usage information
We may automatically collect certain information about your device and how you use our website, such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages viewed;
- referral URLs;
- date and time of access;
- approximate location based on IP;
- cookie identifiers and similar technologies.
D. Marketing and preference information
We may collect your preferences regarding receiving marketing emails and your interactions with those communications where permitted by law.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- provide our website and digital products to you;
- process and fulfil your orders;
- deliver download links, access credentials, and related communications;
- verify purchases and provide customer support;
- manage refunds, disputes, fraud prevention, and security;
- improve our website, product offerings, and customer experience;
- send service-related messages, including purchase confirmations and technical notices;
- send marketing communications where permitted by law or where you have consented;
- comply with legal, regulatory, tax, accounting, and enforcement obligations;
- establish, exercise, or defend legal claims.
4. OUR LAWFUL BASES FOR PROCESSING
Depending on the circumstances, we rely on one or more of the following lawful bases under applicable UK data protection law:
- Contract: where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, such as processing orders and delivering digital products.
- Legal obligation: where we must process information to comply with legal or regulatory requirements.
- Legitimate interests: where processing is necessary for our legitimate business interests, including website administration, fraud prevention, security, record keeping, customer support, and improving our services, provided those interests are not overridden by your rights.
- Consent: where consent is required, including for certain marketing communications and non-essential cookies or similar technologies.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, and similar technologies to operate properly, remember your preferences, analyse traffic, improve performance, and support security and marketing activities.
Some cookies are strictly necessary for the website to function and do not require consent where permitted by law. Other cookies, such as analytics or marketing cookies, may only be used where you have given valid consent.
You can manage cookies through our cookie banner, your browser settings, and any preference tools we make available on the website. Blocking some cookies may affect website functionality.
6. HOW WE SHARE YOUR INFORMATION
We may share your personal information with trusted third parties where reasonably necessary, including:
- website hosting and e-commerce platform providers;
- payment processors and payment gateways;
- email delivery and customer support providers;
- analytics, security, fraud prevention, and website performance providers;
- professional advisers such as lawyers, accountants, auditors, and insurers;
- regulators, law enforcement, courts, or other authorities where required by law or to protect our rights.
We do not sell your personal data to third parties for money.
7. INTERNATIONAL TRANSFERS
Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that your information remains protected and is transferred in accordance with applicable data protection law, including the use of appropriate contractual safeguards where required.
8. DATA RETENTION
We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to:
- provide our products and services;
- maintain business and financial records;
- comply with legal, tax, accounting, and regulatory obligations;
- resolve disputes and enforce agreements;
- prevent fraud and abuse.
Retention periods may vary depending on the type of information and the reason we collected it.
9. SECURITY
We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure. You use the website and provide information at your own risk.
10. YOUR RIGHTS
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to processing based on legitimate interests in certain circumstances;
- request portability of personal information where applicable;
- withdraw consent at any time where we rely on consent;
- lodge a complaint with the UK Information Commissioner's Office (ICO) or another competent supervisory authority.
To exercise your rights, please contact us using the contact details below. We may need to verify your identity before responding.
11. MARKETING COMMUNICATIONS
If you opt in to receive marketing emails from us, we may send you promotions, updates, and product information. You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us directly.
Even if you opt out of marketing messages, we may still send you non-marketing communications related to your purchases, account, transactions, or customer support requests.
12. CHILDREN'S PRIVACY
Our website and products are not directed to children under the age at which they can lawfully consent under applicable law, and we do not knowingly collect personal information from children without appropriate authorisation.
If you believe that a child has provided personal information to us inappropriately, please contact us and we will review the matter.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third parties. You should review the privacy notices of any third-party sites you visit.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal requirements. The updated version will be posted on this page with the revised "Last updated" date.
15. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact:
Solenari Care
Operated by MV EDUCATION LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: contact@solenari-care.click
Phone: +44 370 524 4622